Terms of Use

Version of 30 September 2026.

1. Who publishes Mentalizi

Mentalizi is published by SCALERIA (SAS, share capital €200), whose registered office is at 6 rue d’Armaillé, 75017 Paris, registered under RCS Paris 105 042 337.

Publication director (directeur de la publication): Tom Antonietti.

Contact: contact@mentalizi.com.

Hosting: Supabase, Inc. (970 Toa Payoh North #07-04, Singapore 318992), database and server functions, on Amazon Web Services infrastructure in the European region.

Using the app means you accept these terms.

2. What Mentalizi is, and what it is not

Mentalizi is a mental preparation app for athletes and e-sports players. It offers conversations with a coach, in writing or on a voice call, a journal, your session history and community spaces. It runs on iPhone and on Android phones and needs an internet connection; calls need access to your phone's microphone.

The coach you talk to is an artificial intelligence. Not a human being, and not a psychologist, a psychiatrist, a doctor or a health professional of any kind.

Mentalizi is not a medical device. The app does not diagnose, treat, cure, prevent or monitor any illness or condition. It is not a substitute for a consultation, a therapy, a treatment, or the opinion of a health professional.

Mentalizi is not an emergency service. During a session, an automatic check reads what you say and write to your coach and, if it picks up the idea that you might harm yourself, shows you helpline numbers straight away. That check is not an opinion about your health and it alerts no one: nobody reads your conversations as they happen, and nobody will make a call for you. It can also miss things, so never count on it to get help. If you are in immediate danger, call 112 (the emergency number across Europe). If you are in distress, call 3114 (suicide prevention in France: free, 24 hours a day, every day).

3. Who can use Mentalizi

Mentalizi is distributed in France. The app is for people aged 15 or over: under French law, that is the age from which a person can consent on their own to an online service using their data (article 45 of the French Data Protection Act of 1978). Below that age, the law also requires the consent of the holder of parental authority, which the app has no way of collecting today.

By creating an account, you declare that you are at least 15. An account created in breach of this rule may be deleted without notice, along with the data attached to it.

4. Your account and its security

You are responsible for keeping your login details private and for what happens under your account. Tell us at contact@mentalizi.com if it is used without your permission.

You can delete your account at any time from the Profile screen. Deletion is final: it erases your data (profile, sessions, transcripts, journal, messages), on the terms and with the few exceptions set out in the privacy policy, along with any credits you have left, top-up credits included. It does not stop your subscription: Apple or Google collects it, and it keeps renewing until you cancel it (see section 8). Cancel it first. Likewise, withdrawing your consent to AI coaching does not stop your subscription: it keeps running until you cancel it, even though you can no longer use the coach.

5. Acceptable use

You agree not to:

Before your first post in the Locker Room, you accept its rules. An automatic filter blocks contact details and abusive terms. Any member can report a message or block its author; the team reviews every report within 24 business hours, removes content that breaks the rules, and can close the Locker Room to an account that keeps doing it. Contact: contact@mentalizi.com.

6. What the artificial intelligence produces

Your coach's replies are generated automatically. They can be inaccurate, incomplete, or a poor fit for your situation. They are neither professional advice nor a personalised recommendation in any regulatory sense, and they must never be the basis of a decision about your health.

The app also produces a mood estimate at the end of a session, and after every session your coach rewrites what they remember about you (your coach's memory). Both are inferred from what you say, never from an analysis of the sound of your voice, your face or your body. They are indicative and have no clinical value.

You can stop a session, ignore a suggestion, and ask for your data to be deleted, at any time.

7. Team features

If you join a team with its code, the team coach sees your first name, your discipline and your level, which you entered yourself when you signed up. Nothing else reaches them unless you choose to show it:

The content of your sessions is never shared, with anyone. That is not a setting: it is technically impossible. No summary, no score and no attendance record is passed on to the team coach. Leaving the team removes their access to your card.

8. Your subscription, its price and how to cancel

What is free. Creating an account, the Discovery plan and its 50 credits, the routines and the Locker Room. No card is asked for to open an account.

What is paid for. The Athlete subscription gives 300 credits a month, for example 100 minutes on calls and 100 written messages. One credit is one message; one minute on a call is two; routines use none. Prices shown in the app include VAT. The launch price is €9.99 a month or €99.99 a year; the first month is offered at €4.99. These amounts may change, and any increase is shown to you in the app before it applies to you.

Term and renewal. The subscription runs for a month or for a year and renews automatically for the same term, at the price then in force, until you stop it. Renewal is charged within the twenty-four hours before the current period ends.

How to cancel. You can cancel at any time, in a few seconds: in the app, the "Cancel my subscription" button on your Profile (also on the Subscription screen) takes you straight to your subscriptions page on the App Store or Google Play. You can also go through your phone's settings: *Settings · your name · Subscriptions* on iPhone, *Google Play · Payments and subscriptions* on Android. To avoid the next charge, cancel at least twenty-four hours before the current period ends. Cancelling takes effect at the end of the period you have already paid for, and you keep access until then. On iPhone, we cannot cancel on your behalf: only Apple can.

Reminder before an annual plan renews. Between two months and six weeks before your annual subscription ends, we email you at your account address with the renewal date, the price, the last day to stop it, and how to do so (Article L. 215-1 of the French Consumer Code). If you want to carry on, there is nothing to do.

Access covered by a club. When a club has taken out a Mentalizi plan for its teams, every member of those teams gets Athlete-level access without paying anything, for as long as the club's plan runs and within its number of places, which go to members in the order they joined the team. Leaving the team, or the end of the club's plan, ends that access. A subscription you took out yourself on the App Store or Google Play is not affected.

Payment and refunds. The purchase is collected by the App Store or Google Play, under their own terms, and we have access neither to your payment method nor to your invoices. Refund requests go to them, except when you withdraw from the contract: you can then come straight to us (see below).

Right of withdrawal. You have fourteen days from your purchase to withdraw, without giving any reason. Before you buy, you ask for your access to start straight away by ticking the box provided for it: if you then withdraw, you pay only for the part of the service provided up to your request, worked out in proportion to the price, and we refund the rest. For a top-up, we refund the credits you haven't used. Withdrawing ends your subscription, but Apple or Google is the one charging for it: cancel it as well with the "Cancel my subscription" button, or the store will keep renewing it. If a charge still goes through after you withdraw, we'll refund it. To withdraw, send us a clear statement at contact@mentalizi.com, for instance using the model form at the end of these terms: we refund you within the fourteen days that follow. You can also ask the store you bought from (Apple or Google) for a refund. If the store's terms give you more favourable rights, those are the ones that apply.

Credits. They exist to measure usage and have no monetary value: they cannot be sold, exchanged or refunded, except when you withdraw (see above). Subscription credits you haven't used, including those from access covered by your club, roll over from month to month for as long as you stay subscribed; they stop when your subscription does, once neither a subscription nor club access is running. Whenever you spend credits, subscription credits go first. Top-up credits, like those of the Discovery plan, are never lost for as long as your account exists.

Codes and offers. An access code opens what the app tells you when you enter it, for the stated period. A launch offer may be limited in number of places and ends without notice once those places are taken.

9. Availability and changes

The service is provided as is. It may be interrupted, changed or limited, in particular by usage quotas meant to keep infrastructure costs in check. We do not guarantee continuous availability, nor freedom from error.

10. Liability

Within the limits allowed by law, we cannot be held liable for decisions taken on the basis of content generated by the app, nor for the consequences of using it contrary to these terms, in particular using Mentalizi in place of medical or psychological care.

Nothing here limits the rights that the law gives consumers.

11. Intellectual property

The app, its brand, its visual identity and its content are protected. You keep ownership of what you write and say; you grant us the right to process that content for the sole purpose of running the service, on the terms set out in the privacy policy.

12. Changes to these terms

Any substantial change will be shown to you in the app, and you will have to accept it to keep using the service.

13. Governing law and mediation

These terms are governed by French law.

If something goes wrong, write to us first at contact@mentalizi.com and we will look for an amicable solution with you. If your written complaint gets nowhere, you can take the matter, free of charge, to the consumer mediator we belong to (médiateur de la consommation), within one year of that complaint (articles L. 612-1 and L. 616-1 of the French consumer code): CM2C (Centre de la Médiation de la Consommation de Conciliateur de Justice), 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net.

Failing an amicable settlement or mediation, the French courts have jurisdiction. None of these steps stops you from going straight to the competent court.

Annex · Model withdrawal form

To withdraw, you can copy this form into an email to contact@mentalizi.com, or simply write to us in your own words: using the form is not compulsory. What follows is the standard model set by EU law (Annex I(B) to Directive 2011/83/EU), reproduced as it stands.

(Complete and return this form only if you wish to withdraw from the contract.)

(*) Delete as appropriate.